As a tutoring company, it is important to have clear policies and standards for our tutors and their customers. These policies and standards will help ensure that our tutoring services are of high quality and that all parties involved are treated fairly.

First and foremost, our tutors must adhere to a strict code of conduct. This code of conduct includes treating all customers with respect and professionalism, maintaining confidentiality, and avoiding any behavior that could be perceived as inappropriate or discriminatory.

In addition, our tutors are expected to be knowledgeable in their subject areas and to provide high-quality instruction to their customers. They should be prepared for each tutoring session and should tailor their instruction to the individual needs of each customer.

As for our customers, we expect them to treat our tutors with respect and professionalism as well. They should be punctual for their tutoring sessions and should come prepared with any materials or questions they have.

It is also important to note that our tutoring services are not a substitute for classroom instruction. Our tutors are there to provide additional support and guidance, but it is ultimately the responsibility of the customer to keep up with their coursework and to seek assistance from their teachers or professors as needed.

By following these policies and standards, we can ensure that our tutoring services are of the highest quality and that all parties involved are treated fairly and respectfully.

ImaniTutors LLC Terms and Conditions

Payment Policy:

All tutoring services provided by ImaniTutors LLC are contingent upon payment receipt. Payments must be made in advance to secure scheduled tutoring sessions.

Scheduling and Guarantee:

Payment secures the schedule, ensuring that the assigned tutor will be present to meet the student. Tutoring sessions are guaranteed upon receipt of payment.

Bundle Pricing:

To benefit from bundle pricing, payments must be made in full for all scheduled dates within the specified package duration. Bundle prices are applicable only when payment is received for the entire package upfront.

Cancellation and Rescheduling:

Cancellations must be communicated at least 24 hours in advance. Rescheduling is subject to availability and must be requested in advance.

Refunds:

Refunds are not provided for individual sessions within a bundle once the package has commenced. Refunds for canceled sessions are subject to the terms outlined in our cancellation policy.

Late Payments:

A late payment fee may be applied to payments not received by the due date. Payments are due 48 hours before the start of the first scheduled session. Missed sessions without prior notice may not be eligible for rescheduling or refunds.

Communication:

It is the responsibility of the client to communicate any scheduling conflicts, cancellations, or rescheduling requests promptly.

Modification of Terms:

ImaniTutors LLC reserves the right to modify these terms and conditions. Clients will be notified of any changes in advance.

SCHEDULE:

The Student and the Tutor will meet on a fixed schedule, with any scheduled session that falls on a state or federal holiday presumed to be canceled unless the parties specifically agree otherwise. 

LATENESS:

If the Student arrives late to a scheduled session, the Tutor is under no obligation to stay beyond the session’s scheduled end to provide the Student with the full session length. If the Student arrives more than 15 minutes late to a scheduled session, the Student is considered a “no show,” in which case the Client will be charged full price for the session regardless of whether any tutoring services are provided. If the Tutor arrives late to a scheduled session, the Client may choose to add the missed time to a future session at no additional cost, receive a partial refund, or receive a partial credit toward a future session.

TUTOR OBLIGATIONS:

The Tutor agrees to provide tutoring services that meet or exceed the industry standards of tutoring for the Student’s age and educational level. The Tutor must maintain an understanding of the curriculum and expectations for the subject areas listed in Section III. The Tutor is required to treat the Student with courtesy and professionalism, to behave during sessions in a manner suitable for the age of the Student, and to inform the Client if the Tutor possesses a good faith belief that there are issues unknown to the Client that may be hindering the Student’s performance in the subject areas listed in Section III.

CLIENT OBLIGATIONS:

The Client agrees to ensure that the Student is adequately prepared for each session, including having all books, materials, instructions, or other items necessary for tutoring services to be effective. The Client must explain to the Tutor things that are outside of the subject areas addressed in Section III but which are necessary for tutoring services to be effective, including how to use any educational technology or learning management systems that the Student requires. The Client will make every effort to communicate with the Tutor about alterations to the agreed on schedule with as much notice as possible.

NO WARRANTY:

The Tutor makes no guarantees regarding results in terms of the Student’s grades or performance for any particular project, assignment, or class.

MISCELLANEOUS:

The Tutor and the Client agree to the following:

a.) Independent Contractor. It is agreed that the Tutor will be considered an independent contractor for the purposes of this Contract, that they will maintain their own independent business and furthermore will use their own tools and equipment in fulfilling the Contract.

b.) Taxes. Any taxes due as part of the Tutor providing their Services in this Contract are the sole responsibility of the Tutor.

c.) Additional Services. Any additional services (“Additional Services”) must be requested by the Client in writing and must be agreed to by the Tutor. Should a request for Additional Services be accepted, the Client agrees to pay for any and all fees charged by the Tutor for such.

d.) Damage to Equipment. The Client will be responsible for any damage or loss to any of the Tutor’s equipment due to misuse or theft by the Student.

e.) Liability and Indemnification. The Tutor will not be liable for direct, indirect, incidental, or consequential damages (including, but not limited to, unimproved or declining grades of the Student) with respect to any claim related to this Contract and the Services provided. The Client indemnifies and holds harmless the Tutor and any subcontractors working with the Tutor against all liability related to the tutoring. The Client will assume all legal fees claimed by third persons, provided that such loss or damage was not caused by the fault or negligence of the Tutor or its employees, agents, or subcontractors.

GOVERNING LAW:

Shall be construed and governed in accordance with the laws located in the State where the tutoring services are taking place.

ADDITIONAL TERMS & CONDITIONS:

Arrivals/Departures: Students may be dropped off at the scheduled time and picked up by the end of the session. For every 10 minutes late picking up the student, an additional charge fee of $20 will be applied and must be paid for upon arrival.